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Concierge Services: What to Look For A concierge’s post is critical to the profitability of a hotel in the long-term. Their performance is vital for a nice stay. By offering highly customized services, concierges help create terrific experiences that eventually promote customer loyalty. They may also be regarded as ambassadors, who promote a hotel’s reputation and image. So, what are the attributes of the best concierge services? Here are some attributes of excellent global concierge services. Openness
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Being approachable is the first step to a memorable experience. As people, concierges should be easily approachable and open. A friendly, warm reception makes guests return to the hotel.
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Engagement This is the skill of interacting with others. It involves great communication skills, such as written, verbal, and non-verbal (for example, eye contact, smile, as well as other ways to be open. It also means maintaining a professional image, considering your most old-fashioned clients. Caution Guests often reveal crucial private info to the concierge at the desk. This sets the basis for dealings in the future, building trust with guests, as well as growing a reputation by developing that trust. Esteem A concierge hasn’t got any recognized control over anybody. In order to depend on the help of a strong team of suppliers and co-workers in serving guests, the concierge needs to respect everybody. They will be treated by people the way they treat them, and being nice to people will certainly help. Generosity Guests will consider their hotel stay great when they believe they’ve gotten more than they bargained for. One way to do this is to place chocolates on pillows. Every concierge needs to be willing to do their best when serving guests. For instance, the basic need for a map is an ideal start to a long discussion, which is only limited by the concierge’s imagination. It also pays to be kind and appreciative of colleagues and suppliers. Openness The world usually meets in a hotel lobby. Here, you’ll see people of different ages, colors, shapes and sizes, as well as hear people of different cultures talking in different languages. In this multi-ethnic environment, the concierge must be appreciative of cultural diversity with tolerance and diplomacy. Remember: service never discriminates. Tolerance A concierge should have the patience to repeat the same instructions or directions to the closest mall, at times even to the very same guests. It might be the millionth time the concierge is asked the same question this year, but the guest could be asking for directions for the first time. Being patient is an essential part of concierge services, even though it might be difficult sometimes. Ability to stay calm A concierge needs to be able to stay calm in times of turbulence. They should be able to maintain control in such circumstances, which will help relax concerned guests.